Frequently Asked Questions

Got a question? We can help!

How much does OOTify cost?


The first 15 minutes of your one-on-one initial consultation is completely free. After your initial consultation, you can pay the Provider their set rate. We encourage you to work closely with your Provider so that you can stay within your budget. The Fabric (our social community forum) is always free. For more information, please visit our Compensation page.




Generally, what types of Providers are on OOTify?


OOTify’s Providers include mental health profesionals, life coaches, and mentors. For more information, please visit our Providers page.




How does OOTify protect my privacy?


We take protecting your privacy seriously and adhere to the highest available standards. Our one-to-one sessions are HIPAA-compliant. The Fabric is a community forum and not HIPAA compliant. If you are sensitive about posting on the Fabric, please use an alias by updating your profile. All data is stored on Amazon Web Services (AWS) via a Business Associate Agreement. For our detailed Privacy Policy, please click here.




What is Social Enhancement?


The therapeutic experience of connecting with one another through an uplifting community.




What are my communication options?


You can communicate with your Providers via chat, audio, and video conferencing through OOTify’s mobile application. All protocols are completely private, safe and secure.




Can I use OOTify anywhere in the USA and/or outside of the USA?


Currently, if you would like to connect with a licensed clinical professional, you must be in the State of California and the Provider must be licensed in California. However, in the future, we will be expanding to other states and other countries. Stay tuned! For those that are not licensed clinical professionals, you can engage outside of California.




Can I talk to my mental health professional or coach if I live in a different state than them?


Currently, OOTify is only available within the State of California. However, in the future, please see below on how interstate usage of OOTify would work: Mental Health Professionals: Interstate Telehealth is not allowed, meaning your Provider may not assist you if you do not reside in the state of his/her issued license. For more information regarding Interstate Telehealth, please click here. Mentors and Life Coaches: Because there are not any legal barriers, you may connect with a Provider who is a mentor or life coach outside of your state lines. For more information on the difference between Mental Health Professionals and Mentors and Life Coaches, please visit our Providers page.




Is OOTify covered by insurance?


Currently, OOTify is not covered by insurance. While we do intend to allow insurance coverage on our platform, we cannot accept insurance at this moment. However, your Provider may be able to furnish you with a superbill to submit to your insurance provider. There can be no assurances of reimbursement, but we are working on this everyday for you.




Can I use OOTify if I’m not 18 years of age or older?


No. As per the Terms of Service, you must be 18 years of age or older. If you are under the age of 18, we encourage you to reach out to a trusted adult, including parents, family members, teachers, or anyone who can help.




Are OOTify mental health professionals licensed?


All clinical professionals are licensed by their state of residence and are pre-screened through our rigorous onboarding process. All OOTify mental health professionals have been vetted and trained to use OOTify’s platform. Please note that coaches and mentors have a wide variety of training and areas of emphasis. Some hold official certifcations and some do not.




Do I need to sign any consent forms?


By agreeing to the Terms of Service, you agree to comply with any consent forms requested by the Provider you are connected with. We are working on streamlining this process for you.




What kind of credentials do the Providers have?


At OOTify, you may be connected with therapists, social workers, psychologists, psychiatrists. counselors, coaches or other Providers. Each Provider may have specific types of specialities that they have been trained in and can treat. Here are some common examples of what their credentials mean: LMFT: Licensed Marriage and Family Therapist is board-certified to treat a variety of mental health concerns with the emphasis on family therapy, couples therapy and sex therapy. LCSW: Licensed Clinical Social Worker is a mental health professional with a MSW (Master of Social Work) and an additional 3000 hours of supervised practice. They are trained to examine psychological issues in a more social context. MD/Psychiatrist: A psychiatrist is a medical doctor who has specialized in mental health. A psychiatrist goes through medical school like everyone else and then does a psychiatric residency. LPC: Licensed professional counselors hold a master's-degree in mental health service and are trained to work with individuals, families, and groups in treating mental, behavioral, and emotional disorders. LMHC: Licensed Mental Health Counselor is a board certified professional that treats children, adolescents, and adults suffering from adjustment issues, relationship conflicts, or mental illness. Ph.D: A Psychologist who has a doctorate in philosophy. This is a more research oriented degree with a less clinical focus.




How do I become a Provider?


All Providers must go through OOTify's onboarding process. There are three components to the onboarding process: 1) mobile screening process 2) online questionnaire and interview 3) on-going monitoring process For more information or if you are interested in becoming a Provider, please email us at here. You can also learn more at OOTify Providers.




What happens if I don't get matched right away?


Because our platform is still in its early growth stages, we cannot guarantee that you will be matched right away. We will try our best to match you with a Provider that is best equipped to address your challenge in a timely manner. You can search and schedule an appointment or engage on the Fabric (free community mental health forum) as well.




What if I lose connection in the middle of a session?


Please make sure you get the contact information of your counterpart so you can re-schedule a session if there is a technical issue. Those seeking help can re-engage their Provider for the remaining time by clicking on their profile, then clicking talk now, and finally entering a custom rate for the remaining time. Please send an email to iris@ootify.com for any quesitons, comments or concerns.




What is OOTify's Cancellation Policy?


OOTify does not take any percentage of client cancellations or no-shows. Providers can set their own cancellation and no-show fees and work with the Client directly for any issues and email the client as they would in their typical online practice. The email address can be found in their profile. Our recommended policy is as follows: -Clients can cancel a session 24 hours in advance, with no fee. -If Clients do cancel a session less than 24 hours in advance, they should be charged $15 per late cancel. -If Clients don't cancel and/or don't show up to a session, they should be charged $20 per no-show. If you do have issues with certain Clients or Providers, we are happy to help. Please email us at iris@ootify.com. We can make no assurances or representations that we will be able to recoup any fees, but we will remove Clients or Providers that show a behavior that is consistently resulting in cancellations or no-shows. This is meant to create a fair and respectful community.