Frequently Asked Questions
Got a question? We can help!
How much does OOTify cost?
For Providers, there is no long-term contract to use OOTify! To be listed and use the community forum, there is also no charge. For the telehealth, business development and creative tools provided, OOTify charges a low monthly subscription fee of $50/month. Send inquiries to firstname.lastname@example.org to see if you can get a 40% discount for the first year and only pay $30/month.
Do I need to be licensed to provide services?
How does OOTify protect my privacy?
We take protecting your privacy seriously and adhere to the highest available standards.
What is Social Enhancement?
The therapeutic experience of connecting with one another through an uplifting community.
What are my communication options?
What if someone wants to use another platform?
Can I talk to client if I live in a different state than them?
What if someone wants to take the conversation in person?
Can my clients under the age of 18 (e.g. minors)?
How many hours a week do I need to provide services?
How do I deal with consent forms?
By agreeing to the Terms of Service, clients agree to comply with any consent forms requested by you. We are working on streamlining this process, but please work worth your client to get any consent forms relevant to your scope of services and as required by law.
What kind of credentials do the Providers have?
At OOTify, you may be connected with therapists, social workers, psychologists, psychiatrists. counselors, coaches or other Providers.
How do I become a Provider?
All Providers must go through OOTify's onboarding process. There are three components to the onboarding process:
What happens if I don't get matched right away?
Because our platform is still in its early growth stages, we cannot guarantee that you will be matched right away. We will try our best to match you with clients and help you find new clients with our content series and corporate and university accounts
What if I lose connection in the middle of a session?
You can leave a message for your Provider by visiting their Profile and clicking "Leave a Message."
What is OOTify's Cancellation Policy?
OOTify does not take any percentage of client cancellations or no-shows. Providers can set their own cancellation and no-show fees and work with the Client directly for any issues and email the client as they would in their typical online practice. The email address can be found in their profile. Our recommended policy is as follows:
Will clients be able to schedule appointments with me if I don’t use Google calendar?
OOTify is actively working on incorporating other calendars to the platform. but as of right now you need to use Google calendar.
Does OOTify connect with my EHR or Simple Practice account(s)?
No. OOTify is not connected to Simple Practice.OOTify is a consolidated platform so you may or may not need other platforms to help with your EHR, business development and marketing needs.
How will I know my account has received payment?
You will receive notification through whatever you have set up in your stripe account. We also have a listed account balance within the OOTify app, before it's transferred to your bank account. Should there be a concern, reach out to our team at email@example.com.
Can I bring my own clients on to the platform?
Absolutely! Our search engine allows seekers to look for a specific provider and receive services, so your current clients just have to download the app and select you as their provider. Our search engine allows seekers to look for a specific provider and receive services.
Can I set different hours for different days?
This is not available yet. You can update your calendar daily, which takes a couple minutes or sync another google calendar. We are working on updating this.
How do I deal with high severity cases?
This is at the discretion of the provider.
Can I provide referrals for my client to receive a higher level of care?
Yes. Depending on the level of care required, you can refer directly within the OOTify app to a higher/alternative level of care provider (such as a psychiatrist). OOTify also has options for directing seekers to crisis resources such as emergency services or the crisis text line. We do not currently have direct referrals to treatment centers, such as hospitals, though that may be included in future versions of our app.
Do you operate on a sliding scale? How does this work?
OOTify does not set rates for providers. Providers are free to set whatever their standard rate they want for clients. In turn, clients can request a lower rate or time window (eg $20 for 15 minutes). The provider then has the ability to accept or reject that proposed rate.
How do I enter notes? What happens if I leave the platform, but want to keep my notes?
We have consultation notes within the app. You swipe right and can enter your notes and refer back to them at anytim within the app. Unfortunately at this time, you cannot transfer your notes out of the system. The OOTify team is discussing developing an internal EHR within the app that would include billing options to payers such as insurance. If you have interest or requests on this, drop a note to our team at firstname.lastname@example.org.
Do I need liability insurance?
Providers should have the same level of insurance that is legally required for them to practice in person. To our knowledge, it is not legally required to have liability insurance to provide care in California, though the prepoderance of providers do.
Which modalities may I use on OOTify?
OOTify does not limit the types of therapy modalities offered on its platform, aside from strongly recommending providers to use their best judgment and consider limitations of teletherapy and the possibility that sessions could cut out in the middle of a session (such as from a problem in someone's wifi reception). Therefore modalities such as hypnosis, which usually requires continuous monitoring and feedback within a session, is inadvisable.
My client is coming up as anonymous on OOTify. How do I do therapy with someone anonymously?
Similar to phone consultations, OOTify allows Clients to be anonymous during their 15 minute consultation. If it translates into an ongoing realtionship, the Provider can require the Client to disclose any and all information needed to establish the relationship and in accordinace with applicable laws and best practices.
So I'm offering 15 minutes free. What's to keep a seeker from jumping from provider to provider for free mini-sessions?
Excellent question. We consider the 15 minute consultation to be comparable to the first phone call with a potential client, which is usually free and used to determine if the therapist is a good fit. Sometimes people do jump from consultation phone call to call as they seek out the best match. We aim to minimize this through our matching algorithm as we improve the app, as well as engaging with seekers who shop around to determine what keeps them engaging. This may reflect the difficulties of someone initiating therapy in the first place, ie learning to trust enough to open up about themselves.
Can I use my own intake forms within OOTify?
OOTify does not replace the intake process, but rather supplements it. We highly recommend Providers work directly with clients beyond their 15 minute consultation to get all consent forms and intake forms in place in a satisfactory manner.
How can I stand out or promote myself?
There are a myriad of things that successful Providers are able to do for visibility on our application: